FCCL may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7th May 2019. (Last reviewed 27 March 2022).
What we collect
We may collect the following information: name; contact information including email address and mobile phone number; demographic information such as address and postcode; other information relevant to creating, processing and delivering your order; specific serial numbers of products.purchased through this store.
What we do with the information we gather
We require this information to: Answer any queries you have in relation to products on our site or orders you have placed; Manage your product warranty; To provide services in line with the Sales Agreement between us; Identify you in the event of support being required.
We may use the information to improve our products and services; To ensure delivery of your order we need to pass your name, address, email address and telephone number to our carrier; We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, mail or SMS in line to what you have consented to.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies via your browser. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other website
Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us for direct marketing purposes; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us. Full details are given here.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Four Continents Consulting Limited, 71 - 75 Shelton Street, London. WC2H 9JQ
If you believe that any information we are holding on you is incorrect or incomplete, please write to us (at the above address) or contact us as soon as possible, by clicking here. We will promptly correct any information found to be incorrect.